Privacy Policy

1. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you browse our site.

Information you provide

When you submit our contact form, you may provide your name, phone number, email address, and a description of your project. We use this information solely to respond to your inquiry and schedule a free estimate. We do not sell, rent, or share this information with third parties for marketing purposes.

Information collected automatically

When you visit our website, we may automatically collect standard technical information such as your IP address, browser type, referring URL, and pages viewed. This information is collected through cookies and analytics tools to help us understand how visitors use our site and to improve our content.

2. Cookies and Analytics

Our website uses cookies - small text files stored on your device - to improve your browsing experience. Cookies help us remember your preferences and understand site traffic patterns.

We use third-party analytics services (such as Google Analytics) to collect and analyze aggregated data about how visitors interact with our site. These services may set their own cookies. The data collected is anonymized and used only to improve site performance.

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and schedule a service visit.
• To communicate updates about your project or appointment.
• To improve the content and functionality of our website.
• To comply with applicable laws and regulations.

We do not use your personal information for automated decision-making or profiling.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or contact form (such as our form platform provider), subject to confidentiality obligations.
• When required by law, such as in response to a court order or government request.
• To protect the rights, property, or safety of Los Altos Hills Tree Service, our customers, or others.

5. Data Retention

We retain contact form submissions and related correspondence for as long as necessary to fulfill your service request and comply with applicable legal obligations. Analytics data is retained in aggregated, anonymized form. If you would like us to delete your personal information, please contact us using the information below.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of marketing communications.

To exercise any of these rights, contact us at quotes@losaltoshillstreeservice.com. We will respond within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us About Privacy

If you have questions or concerns about this privacy policy or how we handle your information, please contact us:

Los Altos Hills Tree Service

3 Middlebury Ln

Los Altos Hills, CA 94022